Customer Service—S.E.R.V.E.

3 modules

This highly interactive and extremely popular series helps participants understand and apply the skills to a customer service conversation completed through effective communication. Participants will learn the steps and role play necessary pieces to accomplish what the business can do for the customer and understand the needs of the customer whomever their customer may be.  A high percentage of the time is focused on understanding the need, not assuming the need “because the representative has heard it a hundred times before”.Type your paragraph here.

Module 1 - Customer Service—The Fundamentals

Fine tune customer service skills making each contact with a customer a positive and productive experience. This practical and logic skill building four-hour program is tailored to provide a blueprint for creating short term and long term customer/team relationships that compel the customer to not only walk away feeling good about the transaction but refer others. (4 hours)

Module 2 - Customer Service—The Conversation

No script! throws the script away and trains participants the skills to have effective conversations that get to the need of the customer and create a resolution that works for both the customer and the business.  Everyone walks away feeling good about the customer service interaction. (4 hours)

Module 3 - Customer Service—Coaching

 This module gives the team leaders the opportunity to learn how to coach the Customer Service skills their teams have been trained on.  The leader continues to speak the same “language” and carry forth the skills learned in the Customer Service modules.  This module helps leaders reinforce the value of the training and the time and energy their direct reports took in going through the training. (4 hours)

On-Site Training