On-Site Training

TrainerAngie.com

Managing by Leading

12 modules

 This series is designed for the leaders that have supervisory experience and want or need to refresh and expand their skills.  This series allows the participants to network and share information with people have the common training experience.  A great deal of learning happens as a result of the shared experience.



  • Effective Communication
  • Change – Getting Your Team to Make the Shift
  • Expressing Yourself – Presenting Ideas
  • Setting Expectations
  • Critical Thinking
  • Constructive Feedback
  • Generations: Working Side-by-Side
  • Emotional Intelligence
  • Resolving Conflict
  • Motivating Employees
  • Coaching Fundamentals
  • Making Meetings Work


 

Module 1 - Effective Communication

It seems the problem with effective communication is the illusion that it actually occurred.  Make each contact with a co-worker a positive and productive experience.  This practical and logic skill building 4-hour program tailored to modern business models provides participants with a blueprint for creating relationships that compel people to not only work together but want to work together.  (4 hours)

Module 2—Change Getting Your Team to Make the Shift

Humans are notorious for liking the status quo.  Getting people to change to a new way of doing things can be one of the most difficult tasks a manager or supervisor can undertake.  A supervisor will be far more successful when they understand what drives the individuals on their teams.  This module explores the challenges leaders face and how to tackle those challenges in a way that speaks to the individual on the team instead of trying to force the change on the whole. (4 hours)


Module 3—Expressing Yourself – Presenting Ideas

The ability to express yourself and present ideas clearly and persuasively in a manner that gets the attention your ideas deserve and will get you viewed as a leader using a high priority business skill.  The participant will learn how to organize their thoughts with a focus on addressing the needs of the listeners and achieving their objectives while delivering their message clearly and concisely.  They will have a greater understanding of how the audience perceives them.  (4 hours)

Module 4— Setting Expectations

To perform well, employees need to know more than their up-to-date job description; they need to know what will make them successful.  Performance expectations serve as a foundation for communicating about performance throughout the year. They also serve as the basis for assessing employee performance. When a leader and an employee set clear expectations about the results that must be achieved and the methods or approaches needed to achieve them, they establish a path for success. (4 hours)

Module 5—Critical Thinking

Critical thinking is the core element of effective problem solving, quality decision making, sound analysis and good judgment. How do you apply critical thinking skills in your job? Do you recognize your assumptions and separate fact from opinion? Do you evaluate arguments and take time to carefully form conclusions?  By incorporating critical thinking into all aspects of your job, you can become a valuable contributor and help increase your organization’s competitive edge in today’s business environment.  (4 hours)

Module 6—Constructive Feedback

Feedback is data driven information that lets an employee know what they are doing well and what they can adjust in order to get the desired outcome.  Constructive feedback is much more than “good job” or “that’s not how you should be doing it.”  It is important that Constructive Feedback be done through a conversation so that the desired outcome is not only understood but attained.  Participants will practice using included worksheets to prepare for both types of conversations. (4 hours)

Module 7—Generations—Working Side-by-Side

For the first time in history four generations are working side-by-side.  These four generations often clash simply because they “see” the world differently.  This module focuses on the similarities these generations share vs. the differences.  The module starts with a self-assessment that allows the participant to better understand with which generation they identify. The module also helps develop skills to manage the differences so that all generations are comfortable working together and supervising other generations. (4 hours)

Module 8—Emotional Intelligence

People do not intentionally seek to be misinterpreted.  Emotional Intelligence is understanding how you are sharing a message, how it is being interpreted and making the appropriate adjustments throughout the communication.  The participant will learn about the four competencies of Emotional Intelligence. The module is designed to instill the skills needed to improve relationships with co-workers, friends and family, reduce stress and improve communication, leading to improved teamwork and collaboration. The participant will watch videos, complete worksheets and participate in conversations to apply the competencies involved with Emotional Intelligence.  (4 hours)

Module 9— Conflict Resolution

If conflict is not handled effectively, the results can be devastating. Conflicting goals can quickly turn into personal dislike, teamwork break downs and wasted talent as people disengage from their work. When conflict is resolved effectively, team members can develop a stronger mutual respect and a renewed faith in their ability to work together.  This module offers solutions depending if the leader needs to mediate, help or stay out of the resolution.  (4 hours)

Module 10— Motivating Employees

Most managers spend their time fixing problems and putting out fires instead of doing their own work.  Coaching allows managers to teach and empower their direct reports to do their work and do it well while the manager then steps in to “tweak” it, thus giving the manager time to do their own work.  Participants will learn and practice the skills using worksheets to have better coaching conversations with their direct reports creating better overall work outcomes.  (4 hours)

Module 11—Coaching Fundamentals

Most managers spend their time fixing problems and putting out fires instead of doing their own work.  Coaching allows managers to teach and empower their direct reports to do their work and do it well while the manager then steps in to “tweak” it, thus giving the manager time to do their own work.  Participants will learn and practice the skills using worksheets to have better coaching conversations with their direct reports creating better overall work outcomes.  (4 hours)

Module 12—Meetings that Work

Do meetings seem only somewhat effective, unproductive and poorly run? Meetings should be used as a tool to move the business forward.  Most meetings end with attendees asking what  the purpose was and what was accomplished? This module is designed to help leaders plan, lead, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in the meetings.  (4 hours).