On-Site Training



Accountability is fundamental to world class performance in any business. Accountability means taking a position of ownership for all of the events and actions in your life. When you are accountable, you have the experience of personal power, control, effectiveness, and accomplishment.  In this module the participant will learn the key components of accountability, learning to analyze situations and objectively looking for the causes.  Once the causes are understood, the participant uses the worksheets to strategize on how to take action. (4 hours)

Accountability and the Oz Principle

Personal accountability is a part of any job.  Do you ask yourself, “What else can I do to rise above my circumstances and achieve the results I desire?”  Being accountable means “seeing it, owning it, solving it and doing it.”  When you take on an attitude of accountability, you empower yourself to be responsible, accomplish your goals and achieve your highest potential.  This course will help develop and improve the skills and attitudes needed to strengthen personal accountability, minimize blame, take initiative to improve communication and welcome feedback from others.  This material is based on the book The OZ Principle. (4 hours)

A New Attitude—Building a Positive Career   

A positive attitude is critical to the success of an organization. When individuals recognize, affirm and use their skills to their fullest potential, they create a win-win outcome for themselves and their company.  During this workshop, participants will laugh, reflect, share, and plan as they look at themselves and their organizational contributions.   Participants learn to accept ownership of what they do and its impact.  Participants will work through ways in which they can make positive changes and positive impact. (4 hours)

Bullying – Prevention in the Workplace **New**  

Bullying does not just happen at school.  Employees are often confronted with bullies at work, some recognize it, others do not.  Bullying generally: lowers employee morale, reduces productivity, decreases revenue and may even have long-term psychological effects.  Employees need to learn the skills to manage the situation.  Employees want to feel comfortable at work and not fear a co-worker or a leader.  Because not all bullies behave the same and not all people react the same to bullying, many people do not know that their behavior is being interpreted as threatening.  This module explores bullying and bullied behavior and what can be done to modify the behavior and get back to work. (4 hours)

Change and the “Cheese” Experience    

Change is all around us. The more quickly and effectively we can adapt, the greater our results will be. This course provides a fresh, positive view of change and techniques for mastering change. Participants watch the movie “Who Moved My Cheese?” and apply the “Handwriting on the Wall” to personal situations. The “Cheese” story allows participants to identify with the characters in the movie and to move beyond their fears and concerns about change, and gain new “fun” language that quickens the change process. Participants also learn how to support, guide and encourage others to adapt effectively to change. (4 hours)

Change—Getting Your Team to make the Shift

Humans are notorious for liking the status quo.  Getting people to change to a new way of doing things can be one of the most difficult tasks a manager or supervisor can undertake.  A supervisor will be far more successful when they understand what drives the individuals on their teams.  This module explores the challenges leaders face and how to tackle those challenges in a way that speaks to the individual on the team instead of trying to force the change on the whole. (4 hours)

Coaching Fundamentals

Most managers spend their time fixing problems and putting out fires instead of doing their own work.  Coaching allows managers to teach and empower their direct reports to do their work and do it well while the manager then steps in to “tweak” it, thus giving the manager time to do their own work.  Participants will learn and practice the skills using worksheets to have better coaching conversations with their direct reports creating better overall work outcomes.  (4 hours)

Communicating for Results

Poor communication at work can be costly and embarrassing.  Service failures, wasted resources and damaged relationships are just some of the problems that can occur.  Learn how to avoid common mistakes and use proven techniques to ensure you communicate clearly and effectively.  (4 hours)

Conflict Resolution

If conflict is not handled effectively, the results can be devastating. Conflicting goals can quickly turn into personal dislike, teamwork break downs and wasted talent as people disengage from their work. When conflict is resolved effectively, team members can develop a stronger mutual respect and a renewed faith in their ability to work together.  This module offers solutions depending if the leader needs to mediate, help or stay out of the resolution.  (4 hours)

Conflict Resolution – Myers-Briggs Type Indicator®               

This module uses your results on the Myers-Briggs Type Indicator® (MBTI®) assessment to describe how you are likely to approach and deal with conflict situations. Most people think of conflict as a type of interaction with a negative emotional charge. Although it may appear to be triggered by a simple, straightforward issue, more often than not conflict exists because some core element of trust, beliefs, authority, or passion is being challenged.  (4 hours)

Constructive Feedback (Recognition and Correction)

Feedback is data driven information that lets an employee know what they are doing well and what they can adjust in order to get the desired outcome.  Constructive feedback is much more than “good job” or “that’s not how you should be doing it.”  It is important that Constructive Feedback be done through a conversation so that the desired outcome is not only understood but attained.  Participants will practice using included worksheets to prepare for both types of conversations. (4 hours)

Creativity - Thinking Outside the Box

Creativity is not a trait that belongs only to artists and geniuses.  The fact is everyone has the potential to think and act creatively. Organizations are seeking people who can generate new ideas and look for continuous improvement opportunities.  In this module, participants will learn to approach tasks in innovative ways to make jobs easier.  Participants will learn how to tap into their own creative power while gaining a better understanding of creativity and its impact on individual and organizational success. (4 hours)

Critical Thinking

Critical thinking is the core element of effective problem solving, quality decision making, sound analysis and good judgment. How do you apply critical thinking skills in your job? Do you recognize your assumptions and separate fact from opinion? Do you evaluate arguments and take time to carefully form conclusions?  By incorporating critical thinking into all aspects of your job, you can become a valuable contributor and help increase your organization’s competitive edge in today’s business environment.  (4 hours)

DiSC Classic

Why do we act the way we do?  Why can’t this team get anything done?  Why can’t we communicate?  Why is there conflict all the time with these people? DiSC® Classic is designed to help employees understand personal differences and appreciate the strengths and challenges of fellow employees. DiSC® Dimensions of Behavior model identifies and groups behavior in 4 easy-to-understand areas: Dominance, Influence, Steadiness and Compliance.   (4 hours)

Effective Communication

It seems the problem with effective communication is the illusion that it actually occurred.  Make each contact with a co-worker a positive and productive experience.  This practical and logic skill building 4-hour program tailored to modern business models provides participants with a blueprint for creating relationships that compel people to not only work together but want to work together.  (4 hours)

Emotional Intelligence

People do not intentionally seek to be misinterpreted.  Emotional Intelligence is understanding how you are sharing a message, how it is being interpreted and making the appropriate adjustments throughout the communication.  The participant will learn about the four competencies of Emotional Intelligence. The module is designed to instill the skills needed to improve relationships with co-workers, friends and family, reduce stress and improve communication, leading to improved teamwork and collaboration. The participant will watch videos, complete worksheets and participate in conversations to apply the competencies involved with Emotional Intelligence.  (4 hours)

Essential Interviewing Skills   **New**

The best hiring decisions result in productive employees who enjoy their responsibilities and contribute to the organization’s success.  Hiring the wrong person for the job can be very costly in terms of time, money resources, customer relations, productivity, and employee morale.  Interviewers make the best hiring decisions when they gather meaningful job-related information from applicants.  This course will teach participants how to interview for the behaviors, knowledge, and motivations that are needed to be successful in a job using the provided worksheets. (4 hours)

Expressing Yourself – Presenting Your Ideas

The ability to express yourself and present ideas clearly and persuasively and in a manner that gets the attention your ideas deserve will get you viewed as a leader using a high priority business skill.  The participant will learn how to organize their thoughts with a focus on addressing the needs of the listeners and achieving their objectives while delivering their message clearly and concisely.  They will have a greater understanding of how the audience perceives them.  (4 hours)

FISH! Motivating Employees

Help your employees catch the energy and release the potential with FISH! Based on the best-selling book “FISH!” by Stephen Lundin and John Christiansen, this module draws lessons from the fun-loving fishmongers at Seattle’s Pike Place Market. Participants view the FISH! video and explore how the FISH! philosophy can help motivate not only themselves but their employees. (4 hours)

Generations—Working Side-by-Side

For the first time in history four generations are working side-by-side.  These four generations often clash simply because they “see” the world differently.  This module focuses on the similarities these generations share vs. the differences.  The module starts with a self-assessment that allows the participant to better understand with which generation they identify. The module also helps develop skills to manage the differences so that all generations are comfortable working together and supervising other generations. (4 hours)

Good to Great – Based on the book of the same title

Greatness is an inherently dynamic process, not an end point.  The moment you think of yourself as great, your slide toward mediocrity will have already begun.  There is always room to improve and you must because someone is right on your heals.  Good to Great is about the Inputs and Outputs of Greatness, the Hedgehog Concept and Supervising is part of management.  This module reinforces the importance of always looking forward and keeping yourself ready to make the changes necessary to keep getting better and better.  (4 hours)
Leadership Conversations **New**

Building quality teams through trust and respect. This module is designed to give leaders the components for most any coaching conversations they have from a quick touching base conversation to the longer once a year performance review conversation.  The participants will have the opportunity to develop each of the skills and role play conversations. (4 hours)

Listening and Asking

Being able to totally and completely follow a conversation is a skill few employees have.  Effective communication is far more than being a good talker, effective conversation happens when you listen more that you talk.  Before we can resolve a situation we must fully understand what we are being told, that means not only listening, but asking questions that will clarify the information we are hearing.  We also must be able to clarify that the person we are speaking to is understanding the message with the intent in which we are sharing it or with the intent in which it is being shared.  This module will train the participant on how to ask better questions to gain better understanding. (4 hours)

Making the Transition – Individual Contributor to Supervisor

Making the transition from the individual contributor to management can be daunting for many people.  Adjusting to the new environment can be difficult because they see management as “stuffy” and their former peers see them as “friends” they do not see where they fit in. This employee may have been doing a non-management job well and now they are expected to manage people without management skills.  As a result they are being set-up to fail from the very beginning unless they receive the appropriate training to develop themselves.  (4 hours)

Meetings that Work  **New** 

Do meetings seem only somewhat effective, unproductive and poorly run? Meetings should be used as a tool to move the business forward.  Most meetings end with attendees asking what the purpose was and what was accomplished? This module is designed to help leaders plan, lead, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in the meetings.  (4 hours)

Mentoring  **New**

Mentoring is a responsibility; a commitment that requires valuable time and focused attention to assure the mentee’s goals are progressing forward.  If you have one steady mentor that is adding value to your career and life, you are fortunate.   Although finding a mentor is difficult and making it work is even more challenging.  This module gives the mentor an outline for what good mentoring is and how to achieve it. (4 hours)

Motivating Employees

Most managers spend their time fixing problems and putting out fires instead of doing their own work.  Coaching allows managers to teach and empower their direct reports to do their work and do it well while the manager then steps in to “tweak” it, thus giving the manager time to do their own work.  Participants will learn and practice the skills using worksheets to have better coaching conversations with their direct reports creating better overall work outcomes.  (4 hours)

Performance Review Conversations **New**

Performance appraisals are often seen as a must do and the one time a year a manager coaches or gives recognition.  Managers often see the event as nothing more than an empty, bureaucratic exercise forced upon them by HR. A high percentage of employees feel appraisals are pointless as well. Is there a link?  The performance review can enhance the relationship with employees, improve performance for the organization, and enhance employee-manager communication significantly. Putting your best effort into performance appraisals will result in benefits exponential to the time spent during the process. (4 hours)

Polished and Effective Communication  **New**  

Business people not only have to know what they are talking about, they have to understand what goes into getting their point understood.  What are the factors involved in sharing a message?  What are the factors to get your message understood?  This module tackles communication so that the person sharing the message is understood as they want to be understood whether in writing, on the phone or face to face. (4 hours)

Polishing Your Business Communication Skills   

This course will help you develop effective business communication skills.  The course examines how tone affects the reader, and jargon interferes with clear communication.  In addition, the course discusses writing styles, using rules of e-mail etiquette and business communication styles as a basis for assessing and improving writing style.  The course emphasizes techniques for creating more effective communication. (4 hours)

 Presentation Skills – Creating Impact  **New**      

The number one fear for most people is public speaking. This course is designed to help participants gain a better understanding of how to create impact by enhancing delivery techniques and strategies. The practical and highly interactive approach allows participants to walk through the skills and then practice a presentation while being recorded.  The speaker will also have the opportunity to be peer coached allowing all of the participants to learn not only by actually giving a presentation but also through peer and personal observation (participants presentations will be recorded for their personal use).  (8 hours)

Professional Communication **New**

Communication is a two way street.  Yet most people rate themselves as an effective communicator because they like to talk. This module introduces participants to the five keys to being a professional.  It includes a self-assessment on being professional. Participants will learn how to use silence more effectively and work on their listening skills.  (4 hours)

Setting Expectations

To perform well, employees need to know more than their up-to-date job description; they need to know what will make them successful.  Performance expectations serve as a foundation for communicating about performance throughout the year. They also serve as the basis for assessing employee performance. When a leader and an employee set clear expectations about the results that must be achieved and the methods or approaches needed to achieve them, they establish a path for success. (4 hours)

Time Management/Prioritizing **New**

Managing time effectively is fundamental to success. Employees are busier than ever.  This course offers the participants the opportunity to take a look at how they manage their time and be more effective with not only the time they can control but also the time they cannot control. (6 hours)

Train the Trainer **New** 

Training participants has become increasingly more difficult due to more distractions than in the past plus the participants expect to be entertained.  Trainers need to be able to train the material in a way that keeps the focus and attention of the participants and creates a high level of trust so that the knowledge transfer of the material happens in a way that makes sense to all of the learners in the room. Internal trainers will focus on learning to transfer knowledge to participants that are any of the four learning styles (Read About It, See It Done, Audio and Kinesthetic).  They will work on techniques for creating a comfortable learning environment through appropriate Verbal, Vocal and Non-verbal channels. (24+ hours)