On-Site Training


  • Effective Communication
  • Setting Expectations
  • Coaching Fundamentals
  • Motivating Employees



Module 1—Effective Communication

It seems the problem with effective communication is the illusion that it actually occurred.  Make each contact with a co-worker a positive and productive experience.  This practical and logic skill building 4-hour program tailored to modern business models provides participants with a blueprint for creating relationships that compel people to not only work together but want to work together.  (4 hours)

Module 2—Setting Expectations

To perform well, employees need to know more than their up-to-date job description; they need to know what will make them successful.  Performance expectations serve as a foundation for communicating about performance throughout the year. They also serve as the basis for assessing employee performance. When a leader and an employee set clear expectations about the results that must be achieved and the methods or approaches needed to achieve them, they establish a path for success. (4 hours)

Module 3— Coaching Fundamentals

Most managers spend their time fixing problems and putting out fires instead of doing their own work.  Coaching allows managers to teach and empower their direct reports to do their work and do it well while the manager then steps in to “tweak” it, thus giving the manager time to do their own work.  Participants will learn and practice the skills using worksheets to have better coaching conversations with their direct reports creating better overall work outcomes.  (4 hours)

Module 4— Motivating Employees

Leaders who give others the opportunity to develop help team members discover new abilities, develop strengths, and re-ignite latent abilities thus keeping them motivated. Creating an employee who is challenged creates an employee who enjoys their job. Motivating by developing others could positively impact the leader’s compensation and career advancement as well.  By motivating and developing employees, teams do better work which gets the leader noticed leading to greater reward and recognition for the extra effort. (4 hours)

First Time Supervisors

4 modules

 First-time leads/supervisors/managers can be difficult to work for simply because they do not have the leadership skills needed.  Often times they are promoted for doing a non-management job well, and they probably have little or no experience in management.  As a result the new leaders are being set-up to fail from the very beginning unless they receive the appropriate training to develop their soft skills.  This series asks them to compare how they see themselves and how their teams see them.  They will also have the opportunity to do self-assessments and see how they are communicating vs. how their teams need them to communicate.  This series has a proven track record of immediate ROI with a decrease in turnover and an increase in production.